Return Policy & Warranty


Return Policy


At Global Ace Solar, customer satisfaction is important to us. If you need to return a product, please carefully review the following return requirements and conditions.


Return Authorization Required


All returns must be pre-approved by Global Ace Solar and issued a Return Merchandise Authorization (RMA) number prior to being returned. Returns sent without an authorized RMA number may be refused and returned to the sender at the customer's expense.


To request an RMA, please contact our customer service team within fifteen (15) calendar days from the date your order is delivered.


Return Eligibility


To qualify for a return:


  • Products must be returned within the approved return period.
  • Products must be unused, uninstalled, and in brand-new condition.
  • Original manufacturer packaging, manuals, accessories, labels, and all included components must be returned intact.
  • Products showing signs of installation, use, modification, damage, missing components, or altered packaging will not qualify for a refund.


Upon receipt, all returned products will undergo a complete inspection to verify condition and eligibility for refund.


Non-Returnable Items


The following items are non-refundable and non-returnable:

  • Batteries
  • Cables and wiring products
  • Custom-built, custom-ordered, or special-order products
  • Any product designated as non-returnable at the time of purchase


Restocking Fee


Approved returns are subject to a 26.9% restocking fee, which will be deducted from the refund amount.


Shipping Charges & Processing Fees


Customers are responsible for all return shipping costs.


Original shipping charges are non-refundable. If your order qualified for free shipping, the actual outbound shipping costs incurred by Global Ace Solar will be deducted from your refund.


Credit card processing fees, payment processing fees, and other transaction-related charges are non-refundable and will be deducted from the refund amount where applicable.


Free shipping promotions do not apply to exchanges, replacement shipments, or returned merchandise.


Damaged, Refused, or Incomplete Returns


Products returned with damage, missing components, excessive wear, evidence of installation, or packaging deficiencies may be rejected or subject to additional deductions from the refund amount.


Any shipment refused without prior authorization may be subject to additional shipping and handling charges.


Refund Processing


Once your return is received and successfully passes inspection, your refund will be processed. Refunds are typically issued within ten (10) to fifteen (15) business days following receipt and inspection of the returned merchandise.


Refund timing may vary depending on your financial institution or payment provider.


Receiving Your Order


Customers are responsible for thoroughly inspecting all shipments immediately upon delivery.


Before signing for any shipment:


  • Verify that the quantity of products received matches your order.
  • Inspect all packages for visible damage.
  • Note any shortages, damage, or irregularities on the carrier's delivery receipt before signing.


If damage is present, the customer must have the carrier clearly document the damage at the time of delivery. Failure to note visible shipping damage upon delivery may limit our ability to assist with freight claims.


After an order has shipped, changes to the shipping address cannot be made.


Warranty


Global Ace Solar warrants that all products sold are free from defects in material and workmanship at the time of shipment and are covered by the manufacturer's applicable warranty.


Warranty coverage, terms, limitations, and remedies are determined solely by the original manufacturer. Global Ace Solar does not provide any additional warranties, expressed or implied, beyond those offered by the manufacturer.


Customers seeking warranty service may be required to provide proof of purchase, photographs, product serial numbers, troubleshooting documentation, or other information requested by the manufacturer.


Global Ace Solar reserves the right to assist customers with warranty claims but is not responsible for manufacturer warranty decisions, claim approvals, repair timelines, replacement availability, or warranty coverage determinations.


Except where prohibited by law, Global Ace Solar shall not be liable for any incidental, indirect, special, consequential, or punitive damages arising from the use, installation, inability to use, or failure of any product purchased.